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	Further Information
	Emergencies If you need a Doctor in an emergency, telephone 745585. Outside surgery hours you will be directed to one of our doctors or to On Call Care (formerly MAIDDOC). If you are well enough to travel you will be asked to attend the Centre in Aylesford. Telephone conversations are recorded but are kept completely confidential. This is a co-operative service which involves all the Doctors in Maidstone, including ourselves, and provides a highly efficient emergency response. The service is closely monitored and has a high satisfaction rate. Dr Reynolds is one of the founder managers. Home Visits If you are too ill to get to the surgery please ring before 10.00am to arrange a home visit. A Doctor will phone you back to assess your condition before deciding how best to deal with your problem. Training Doctors, nurses and administrative staff are all strongly involved in further education. We frequently have extra staff attached for training purposes in all these departments. Much of the time there will be a Registrar (a fully qualified Doctor furthering their career in General Practice) working at Stockett Lane Surgery. We occasionally use video recordings of consultations for teaching purposes. You will be informed of this prior to your consultation. If you have any objections at all do let the receptionist or Doctor know and the video will not be used. There are occasions when patients need to be examined by a doctor which may involve an intimate examination. If you wish a chaperone to be present during your examination please do not hesitate to ask the doctor for a chaperone. It may not be possible for such a chaperone to be provided immediately and you may be asked to return for the examination to be carried out at a mutually convenient time. Disabled The ground floor of the of our surgery premises has been designed to allow disabled access. When making your appointment, please tell the receptionist if you need to be seen downstairs. Telephone Advice You are welcome to telephone a doctor for advice. The receptionists are instructed not to interrupt a doctor's consultation unless the matter is extremely urgent. If you wish to leave your number, a doctor will try to ring you back later in the day. Concerns If you have cause for concern, please speak to the receptionists or the practice manager. We aim to give the highest possible standard of service and will try to deal swiftly with any problems that may occur. Help Us To Help You The staff at the practice endeavour to give you the best possible service:- 1. If you are unable to keep your appointment, please cancel as early as possible before the appointment time. If you ring at the last minute, it is usually impossible to re-use your appointment. 2. If you make your appointment for one person, please do not ask the doctor to see more than one, even if the symptoms are identical. the doctor will not have sufficient time. 3. For laboratory test results or information from hospital letters please try to telephone after 2.00pm. Please note that for reasons of confidentiality, staff are only able to give results to the patient concerned i.e. not to relatives or friends, unless we have written permission from the patient. 4. Please do not ask for repeat prescriptions by phone as this can lead to mistakes. It is much safer if the computerised prescription request form is sent / faxed / left at the surgery. 5. Please only ask for a home visit if the patient is too ill to come to the surgery. Home visits are much more time consuming than surgery appointments. Facilities for examination and diagnosis are more comprehensive at the surgery. It can benefit feverish children to be taken outside. 6. When the surgery is closed, please only ring up for genuine emergencies which cannot wait until the surgery is next open. The Future We are keen to develop the service we offer and welcome any suggestions as to how we can improve. If you have any suggestions or comments we do urge you to put them to the practice manager or to one of the doctors. Monitoring our performance is important to ensure we continue to deliver quality services. On occasions we may request your assistance by asking you to complete a questionnaire. We would welcome your co-operation.
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