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Making An Appointment
Appointments are "book on the day", or "in advance" appointments.
Appointment slots are for 10 minutes to discuss a single medical problem. If you intend to discuss several issues you should advise the receptionist that you require a double appointment. If the Dr feels unable to deal with all your issues in that slot, they may ask you to return at a later date to deal with any outstanding issues not fully explored.
When you telephone the practice to ask for an appointment with a doctor / nurse, the receptionist may ask you for a brief indication of your problem so that she can, where applicable, direct you to the most appropriate service to meet your needs. It is not always the doctor who is the best person to provide the service you require e.g. our nurse does most of our routine chronic disease care such as Asthma Checks, Blood Pressure reviews and minor illnesses and injuries etc. If you prefer not to disclose your medical problem with the receptionist, your privacy will be respected. You will then be offered a routine appointment with the GP of your choice, if available. It should be remembered not all GP's work every day.
If you have given the Practice your mobile phone number, you will receive a text message immediately after making an appointment and a reminder 24 hours before the appointment time. If you would like to sign up to this service, please fill in the online "Update your address details" service by giving us your most up to date mobile phone number.
Urgent Appointments
If there are no appointments left and you need to be seen urgently, you may be asked the nature of the problem and be seen as an emergency in or after the morning surgery.
If you have an urgent medical situation outside the Surgery times, click here for more information.
Practice Nurse Appointments
When you need an appointment with the practice nurse, you should advise the receptionist of the reason (eg, blood pressure check, diabetic review, etc) so that she can allocate the appropriate time for your appointment. For example, a blood pressure check usually takes 15 minutes, however, an interim diabetic review normally takes 20 minutes whilst a full review can take up to 30 minutes.
Cancelling An Appointment
If for any reason you are unable to keep your appointment or no longer need it, please let us know as soon as possible so that it can be reallocated. Please remember that there is always a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place.
Mr Rob Thomas continues to offer a private osteopathy service on a Wednesday afternoon.
Read more… Two more patient Telephone Lin…
The Surgery has installed two more Patient telephone lines on 01622 745 585, with the aim…
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